Dreamers Hub privacy policy

Who we are: John Adam Spiers (shown as John Spiers on the App Store), an individual in Singapore (“we”, “us”). We publish the Dreamers Hub app for iPhone and Android and this website.
Questions or requests: care@thedreamershub.sg
Data protection contact: John Adam Spiers, privacy@thedreamershub.sg

This page explains what Dreamers Hub collects, why, who can see it, who we share it with, and how to delete it. We wrote it to be read, not skimmed past. If something here does not match what the app does, tell us at care@thedreamershub.sg.

The short version

The Dreamers Hub app is for people 18 or older. You tell us which side of 18 you are when you join. We do not check ID.
You sign in with your email address and a one-time code. There is no password.
Other members see only what you choose to share: the projects, clubs, hangouts, introduction, map listings, street house and room you publish. Your private library and private projects are visible only to you.
The Dreamers street is opt-in. Nothing about you is on it unless you put your house there. If you do, other adult members can see your house and name and say hi. Whether they can also ask to visit depends on your choice “Let members ask to visit”. You can take your house off the street at any time.
Nobody can walk into your shophouse without asking. Once you share your room, only members you invite, or let in after they ask to visit, can see inside.
At an event with a live corner, the people on your corner bench see your name, your character and the notes you pin there, until the event ends.
We do not use your phone’s GPS location, your contacts, or your microphone.
We do not run ads, sell your data, or track you across other apps or websites.
You can delete your account inside the app at any time. Section 9 and the account deletion page explain exactly what goes and what stays.

1. Who can use the app

Dreamers Hub is for adults aged 18 and over. When you create a profile, the app asks whether you are 18 or over, or under 18. If you answer under 18, you cannot use the community; you can still reach “Account and data” to manage or delete your account. Your answer is saved with your profile and cannot be changed in the app. If it was a mistake, contact care@thedreamershub.sg.

This is a self-declaration. We do not verify age with documents. If we learn that an account belongs to someone under 18, we may restrict or delete it.

2. What we collect, and why

We collect only what the app needs to work. “Other members” means signed-in adult members of Dreamers Hub. There is no public website view of member content.

Email address (sent to our sign-in service to deliver your one-time code)
Why: To sign you in and let us contact you about your account
Who can see it: Only you and our team. Never shown to other members.
Display name (1 to 40 characters)
Why: So others know who you are
Who can see it: Other members, wherever you share something
Short introduction (up to 200 characters)
Why: Your profile text
Who can see it: Private to you. It is shown to other members only if you turn on “Show on my profile”. It is copied onto projects you share, as you review them.
Age answer and consent record (18 or over / under 18, the time you agreed, the policy version)
Why: To keep the app 18+ and prove you agreed
Who can see it: Our team only
Dreamer type (optional, one of five)
Why: Optional self-description used in the app
Who can see it: Private to you. It is shown to other members only if you put your house on the street and tick “Show my dreamer type”.
Projects (title, category, description, ask)
Why: Your private workspace; you choose when to share
Who can see it: Private to you until you share a project. Shared versions are visible to other members.
Project cover pictures and activity covers (photos or sketches you choose from your photo library)
Why: To illustrate a project, club or hangout
Who can see it: Held privately. A reviewer on our team looks at a cover before it is shown to other members.
Offers, replies and private messages (up to 1,000 characters each)
Why: To let members offer help and talk privately
Who can see it: The two people in that exchange. A reviewer sees a copy only if someone reports a message.
Progress updates, clubs, hangouts (titles, descriptions, area, place, time, cost, level, what to bring)
Why: To run clubs and hangouts
Who can see it: Other members. Your name (and chosen character) appears in member and attendance lists when you join, RSVP, or say “maybe”.
Group messages in clubs and hangouts
Why: To let participants talk
Who can see it: Current participants
Map listing (optional): a Singapore planning area, or an exact pin on a public venue, plus optional welcome text (up to 500 characters)
Why: To show a club, hangout or project on the Discover map
Who can see it: Other members who can discover that item. You choose it each time. Nothing is listed on the map by default.
Your character (the drawn character and poses you pick in the app)
Why: Your picture across the app
Who can see it: Other members, wherever your name appears
Private library (collections, photos, notes and links you save, including from the iOS Share Sheet)
Why: Your personal collection for projects
Who can see it: Private to you. Putting a piece into a project makes a separate copy for that project’s audience.
Your room (a personal space you decorate)
Why: A place to express yourself
Who can see it: Private to you until you share it. Once shared, only members you invite, or let in after they ask to visit, can see it (next row). Members you invite see it and can leave notes. A note stays between you and its writer, unless the writer lets you pin it up; once you pin it, the other members you let visit can read it too. You see who visited in a private list of the past seven days. Only you can see this list, you can clear it, and visits older than seven days are deleted by our regular cleanup.
Who can visit your room (the members you invite or let in, and your choice “Let members ask to visit”)
Why: So you decide who can step into your shophouse
Who can see it: Only members you invite, or let in after they ask to visit, can come in. Nobody can walk in without asking. While “Let members ask to visit” is on (it starts on), members can ask to visit. With it off, nobody can ask, and only members you invite can come in.
Discover preferences (interests, areas, topics, “not for me” feedback; and recent activity only if you turn on “Remember what I open”)
Why: To tune what Discover shows you
Who can see it: Private to you
Reports and blocks you make
Why: Safety
Who can see it: Reports: our reviewers. Blocks: you, and the system enforces them.
Notification token (iPhone only, and only if you allow notifications)
Why: To send you a notification when something happens
Who can see it: Our systems and the push service (see section 5)
Your house front (choices from fixed lists, such as style and colors, plus optional words you write for your house sign: letters, spaces and a few marks, no numbers or links; no photo)
Why: To draw your house
Who can see it: Private to you until you put your house on the street, show your house at an event you are checked in at, or invite a member to visit your room. Then it is shown as part of your house to the members who can see your house or visit your room. We keep your front until you delete it or your account. Words you write for your sign are checked before any other member sees them; until they are approved, others see a blank sign. Once approved, they show on your house to the same members who can see your house front. We keep them until you change them or delete your front or account. A report about your house or shared room keeps a copy of the words (section 7) and hides them from others until our team decides they can show again.
Street listing, if you put your house on the street: your display name and character, an optional line you write (one sentence, up to 80 characters, no links or contact details), your dreamer type only if you tick “Show my dreamer type”, your choices “Let members say hi” and “Let members ask to visit” (both on for a new listing), and the clubs or hangouts you host. The street also shows the year you joined and the month your house went on the street.
Why: To let other adult members find you, say hi, and ask to visit if you allow it. It is opt-in: nothing is listed until you choose it.
Who can see it: Other adult members of the app. They can also see your house in the member lists of clubs and hangouts you are in, if you listed it. A reviewer sees your line only if someone reports it or our text filter flags it. Taking your house off the street deletes the listing at once. We keep your line and choices for you, in case you come back, until you change them or delete your account.
Greetings and their messages (a hello from one member to another, text only, 1 to 500 characters a message. The first hello can mention one of the sender’s own shared projects. After the first hello the other person can reply, and either can keep writing.)
Why: To say hello without a full conversation
Who can see it: You and the other person. Both can read the whole conversation and reply. A reviewer sees a message only if someone reports the conversation or our text filter flags it. A first hello cannot hold links, email addresses, @handles or phone numbers. A member can start at most 10 new greetings a day. Either person can end a conversation, report it or block the other.
Visit requests (who asked to visit whose room, and when)
Why: So you decide who steps into your home. Asking gives nobody access.
Who can see it: The room owner sees the asker’s name and house. Members can ask only while “Let members ask to visit” is on. The asker is not told if the owner says Not now. A request lasts at most 14 days.
Event check-ins (for an event marked in the app: that you checked in, the time, and whether you chose “Show my house tonight”). You check in by typing a word shown at the event; we never use your location, and we do not keep the word you typed.
Why: To show tonight’s street to the people who are there
Who can see it: Our team and systems. Your house is shown only if you choose to show it when you check in (“Show my house tonight”, or “Check me in and show my house” before you have designed your house; we ask every time you check in) or when you sit down at the live corner, and only to other members checked in at the same event. “Check me in” on its own shows your house to nobody. Checking in does not change whether you are going. Checking in also keeps a record that you were at that hangout, even after you tap “I’ve left”, for up to two weeks after it ends. After the hangout ends, while that record is kept, you can read that hangout’s board and leave a note on it. Only people who were there can read the board, and they see your name and character with your note. When the board closes, only you and the hangout’s host keep your note, until you take it down or delete your account. If you let members say hi, the others who were there also see your name and character under “Who was there” and can send you a note. Anyone who blocked you, or whom you blocked, is left out. Checking in at the event can also give you a keepsake and a charm for it. They stay until you delete your account (you can remove a keepsake sooner), and other members see one only if you choose to show it.
I met marks (your private note that you met someone at an event: only that member’s account ID, the event and the time)
Why: So you can find people again
Who can see it: Only you. The other person is never told.
Live corner seat (at an event with a live corner: which bench you sat on, and when you sat down and left)
Why: To seat up to 8 people on a bench, keep apart people who blocked each other, and let you report or block someone you sat with
Who can see it: The other members seated on your bench at the same time see your name and character, but only members you can also see. Nobody is shown how many people are at the corner. The record of which benches you sat on is never shown to members. Sitting down shows your house on tonight’s street (see Event check-ins).
Corner notes, stamps and picks (a note of 1 to 140 characters you pin on your bench’s notice, one of four fixed stamps on someone’s note, and the side you pick in “This or that”)
Why: To talk with the people on your bench
Who can see it: Members who sit on that bench while the event is on, including after you leave it. Stamps are shown only as totals, never who stamped. Your pick moves your character to that side for your bench. A note cannot hold links, email addresses, @handles or phone numbers. A reviewer sees a note only if someone reports it or our text filter flags it.
Places (who is going to a club or hangout, drawn as people in a scene)
Why: To show who is coming
Who can see it: Other members who can already see that club or hangout’s list. Anyone who blocked you, or is blocked by you, is left out.
First-timer answer (an unticked box you can tick when you say “I’ll be there”: “I’m new, please say hello”)
Why: So the host can welcome you
Who can see it: Only the host of that hangout or club session. It is chosen fresh each time and removed when the event ends, when you step back, or when you delete your account. It is never in a count or a notification.
Drafts you have not sent
Why: So you do not lose your work
Who can see it: Stored on your phone only

What	Why	Who can see it
Email address (sent to our sign-in service to deliver your one-time code)	To sign you in and let us contact you about your account	Only you and our team. Never shown to other members.
Display name (1 to 40 characters)	So others know who you are	Other members, wherever you share something
Short introduction (up to 200 characters)	Your profile text	Private to you. It is shown to other members only if you turn on “Show on my profile”. It is copied onto projects you share, as you review them.
Age answer and consent record (18 or over / under 18, the time you agreed, the policy version)	To keep the app 18+ and prove you agreed	Our team only
Dreamer type (optional, one of five)	Optional self-description used in the app	Private to you. It is shown to other members only if you put your house on the street and tick “Show my dreamer type”.
Projects (title, category, description, ask)	Your private workspace; you choose when to share	Private to you until you share a project. Shared versions are visible to other members.
Project cover pictures and activity covers (photos or sketches you choose from your photo library)	To illustrate a project, club or hangout	Held privately. A reviewer on our team looks at a cover before it is shown to other members.
Offers, replies and private messages (up to 1,000 characters each)	To let members offer help and talk privately	The two people in that exchange. A reviewer sees a copy only if someone reports a message.
Progress updates, clubs, hangouts (titles, descriptions, area, place, time, cost, level, what to bring)	To run clubs and hangouts	Other members. Your name (and chosen character) appears in member and attendance lists when you join, RSVP, or say “maybe”.
Group messages in clubs and hangouts	To let participants talk	Current participants
Map listing (optional): a Singapore planning area, or an exact pin on a public venue, plus optional welcome text (up to 500 characters)	To show a club, hangout or project on the Discover map	Other members who can discover that item. You choose it each time. Nothing is listed on the map by default.
Your character (the drawn character and poses you pick in the app)	Your picture across the app	Other members, wherever your name appears
Private library (collections, photos, notes and links you save, including from the iOS Share Sheet)	Your personal collection for projects	Private to you. Putting a piece into a project makes a separate copy for that project’s audience.
Your room (a personal space you decorate)	A place to express yourself	Private to you until you share it. Once shared, only members you invite, or let in after they ask to visit, can see it (next row). Members you invite see it and can leave notes. A note stays between you and its writer, unless the writer lets you pin it up; once you pin it, the other members you let visit can read it too. You see who visited in a private list of the past seven days. Only you can see this list, you can clear it, and visits older than seven days are deleted by our regular cleanup.
Who can visit your room (the members you invite or let in, and your choice “Let members ask to visit”)	So you decide who can step into your shophouse	Only members you invite, or let in after they ask to visit, can come in. Nobody can walk in without asking. While “Let members ask to visit” is on (it starts on), members can ask to visit. With it off, nobody can ask, and only members you invite can come in.
Discover preferences (interests, areas, topics, “not for me” feedback; and recent activity only if you turn on “Remember what I open”)	To tune what Discover shows you	Private to you
Reports and blocks you make	Safety	Reports: our reviewers. Blocks: you, and the system enforces them.
Notification token (iPhone only, and only if you allow notifications)	To send you a notification when something happens	Our systems and the push service (see section 5)
Your house front (choices from fixed lists, such as style and colors, plus optional words you write for your house sign: letters, spaces and a few marks, no numbers or links; no photo)	To draw your house	Private to you until you put your house on the street, show your house at an event you are checked in at, or invite a member to visit your room. Then it is shown as part of your house to the members who can see your house or visit your room. We keep your front until you delete it or your account. Words you write for your sign are checked before any other member sees them; until they are approved, others see a blank sign. Once approved, they show on your house to the same members who can see your house front. We keep them until you change them or delete your front or account. A report about your house or shared room keeps a copy of the words (section 7) and hides them from others until our team decides they can show again.
Street listing, if you put your house on the street: your display name and character, an optional line you write (one sentence, up to 80 characters, no links or contact details), your dreamer type only if you tick “Show my dreamer type”, your choices “Let members say hi” and “Let members ask to visit” (both on for a new listing), and the clubs or hangouts you host. The street also shows the year you joined and the month your house went on the street.	To let other adult members find you, say hi, and ask to visit if you allow it. It is opt-in: nothing is listed until you choose it.	Other adult members of the app. They can also see your house in the member lists of clubs and hangouts you are in, if you listed it. A reviewer sees your line only if someone reports it or our text filter flags it. Taking your house off the street deletes the listing at once. We keep your line and choices for you, in case you come back, until you change them or delete your account.
Greetings and their messages (a hello from one member to another, text only, 1 to 500 characters a message. The first hello can mention one of the sender’s own shared projects. After the first hello the other person can reply, and either can keep writing.)	To say hello without a full conversation	You and the other person. Both can read the whole conversation and reply. A reviewer sees a message only if someone reports the conversation or our text filter flags it. A first hello cannot hold links, email addresses, @handles or phone numbers. A member can start at most 10 new greetings a day. Either person can end a conversation, report it or block the other.
Visit requests (who asked to visit whose room, and when)	So you decide who steps into your home. Asking gives nobody access.	The room owner sees the asker’s name and house. Members can ask only while “Let members ask to visit” is on. The asker is not told if the owner says Not now. A request lasts at most 14 days.
Event check-ins (for an event marked in the app: that you checked in, the time, and whether you chose “Show my house tonight”). You check in by typing a word shown at the event; we never use your location, and we do not keep the word you typed.	To show tonight’s street to the people who are there	Our team and systems. Your house is shown only if you choose to show it when you check in (“Show my house tonight”, or “Check me in and show my house” before you have designed your house; we ask every time you check in) or when you sit down at the live corner, and only to other members checked in at the same event. “Check me in” on its own shows your house to nobody. Checking in does not change whether you are going. Checking in also keeps a record that you were at that hangout, even after you tap “I’ve left”, for up to two weeks after it ends. After the hangout ends, while that record is kept, you can read that hangout’s board and leave a note on it. Only people who were there can read the board, and they see your name and character with your note. When the board closes, only you and the hangout’s host keep your note, until you take it down or delete your account. If you let members say hi, the others who were there also see your name and character under “Who was there” and can send you a note. Anyone who blocked you, or whom you blocked, is left out. Checking in at the event can also give you a keepsake and a charm for it. They stay until you delete your account (you can remove a keepsake sooner), and other members see one only if you choose to show it.
I met marks (your private note that you met someone at an event: only that member’s account ID, the event and the time)	So you can find people again	Only you. The other person is never told.
Live corner seat (at an event with a live corner: which bench you sat on, and when you sat down and left)	To seat up to 8 people on a bench, keep apart people who blocked each other, and let you report or block someone you sat with	The other members seated on your bench at the same time see your name and character, but only members you can also see. Nobody is shown how many people are at the corner. The record of which benches you sat on is never shown to members. Sitting down shows your house on tonight’s street (see Event check-ins).
Corner notes, stamps and picks (a note of 1 to 140 characters you pin on your bench’s notice, one of four fixed stamps on someone’s note, and the side you pick in “This or that”)	To talk with the people on your bench	Members who sit on that bench while the event is on, including after you leave it. Stamps are shown only as totals, never who stamped. Your pick moves your character to that side for your bench. A note cannot hold links, email addresses, @handles or phone numbers. A reviewer sees a note only if someone reports it or our text filter flags it.
Places (who is going to a club or hangout, drawn as people in a scene)	To show who is coming	Other members who can already see that club or hangout’s list. Anyone who blocked you, or is blocked by you, is left out.
First-timer answer (an unticked box you can tick when you say “I’ll be there”: “I’m new, please say hello”)	So the host can welcome you	Only the host of that hangout or club session. It is chosen fresh each time and removed when the event ends, when you step back, or when you delete your account. It is never in a count or a notification.
Drafts you have not sent	So you do not lose your work	Stored on your phone only

Behind the scenes, your account gets a random account ID, and the things you create carry that ID so the app can show them to you and apply blocks, reports and deletion.

Photos and camera

The app opens your photo library only when you pick a picture, for example a project cover, and uses only the photos you pick. You can say no and still use the rest of the app. Photos you choose as covers, and photos you save to your private library, are uploaded to our storage. We do not read your whole photo library. The app does not use the camera or the microphone.

3. What we do not collect

Device location. The app does not ask for or read your GPS location. A map listing exists only if you choose an area or place a pin on a public venue yourself. Event check-in uses a word shown at the event, never your location, and the live corner uses that check-in. Our crash reporter may work out a rough location, such as city or country, from your phone’s IP address (see “Crash reports (Sentry)” below).
Contacts, calendar, microphone, health data, or financial information. We do not collect these. The app does not take payments.
Government ID or a birthdate. We ask only whether you are 18 or over.
Advertising or tracking data. There is no advertising ID, no ad network, no cross-app tracking, and no analytics or attribution tool in the app.
Member words in crash reports. Our crash reporter (Sentry, described just below) is set up so that it does not receive your name, email address, account ID, or anything you write. If the app fails to start, the technical error message from that failure may also be sent to Sentry and to Expo’s update service; it is meant to hold code details only.

Crash reports (Sentry)

The app uses Sentry, a crash-reporting service, so we can find and fix crashes. When the app crashes, or hits a serious error, it sends Sentry a crash report, on iPhone and Android. A crash report holds technical details only: the app version, phone model, operating system version, what the app was doing when it crashed (the error, where in the app’s code it happened, and a short list of recent steps such as which screen was open, with any text removed), which app update the phone was running (see “App updates (Expo)” below), and a random ID that Sentry creates for your installation of the app. That ID is not your account and is not linked to it; it only tells us whether several crashes came from the same phone. Sentry receives your phone’s IP address when a report is sent; we ask Sentry not to store it, and Sentry may work out a rough location (such as city or country) from it. Crash reports are designed not to include your name, your email address, your account ID, or any text you or other members write, and we do not use them for advertising or tracking. Sentry processes them in the United States. They are kept for 30 to 90 days, depending on our Sentry plan.

App updates (Expo)

The app can download small fixes from Expo’s update service without a new store version, on iPhone and Android. Each time the app starts with a network connection, it asks Expo whether a fix is waiting. That request includes a random ID for your installation of the app, created by the update system (not your account, and not linked to it), the app’s version details, whether the phone is an iPhone or Android, which update group it belongs to, and which updates it is running or has recently failed to start. Like any website, Expo also sees your phone’s IP address. If the app failed to start, the next request also includes the technical error message, up to 1,024 characters. We use this only to deliver fixes and to recover when an update goes wrong. It happens automatically, and it is separate from notifications and from Sentry crash reports. It is designed not to include your name, email address, account ID, or anything you write. Expo does not publish how long it keeps update requests.

4. How other members see you

There is no member directory and no “people near me” search. Members find people through the projects, clubs, hangouts and rooms they can already see.
The one exception is the Dreamers street (called “Meet dreamers” in the app), and it is opt-in. It lists the houses of members who chose to put them there. Every other adult member of the app can browse it. Each house shows its front, the member’s name and character, and, only if they chose them, a line and a dreamer type, plus the clubs or hangouts they host and the year they joined. Nothing is listed by default, and you can take your house off the street at any time.
From a house on the street, a member who has also put their own house on the street can say hi, if the owner left that on. Saying hi starts a conversation that only the two of you can read. Whether they can also ask to visit depends on the owner (next point). You can switch saying hi off, and a block ends it.
Who can come inside. Your shophouse has no open door: nobody can walk in without asking. Once you share your room, only members you invite, or let in after they ask to visit, can see inside. While “Let members ask to visit” is on (it starts on), a member can ask to visit; asking gives nobody access, you answer each request, and you can say Not now. With it off, nobody can ask, and only members you invite can come in. Blocking someone stops every new look at once, but a picture a member already opened may stay on their phone, as with a screenshot.
At an event with check-in, “Dreamers here tonight” lists only the houses shown tonight, and only to people checked in at that event, until the night ends.
The live corner. At an event where the live corner is open, members checked in there can sit on a corner bench with up to 7 others. Sitting down shows your house on tonight’s street. Before you sit, the corner shows you nobody, and nobody sees you there. Once seated, you and the others on your bench see each other’s names and characters, the notes pinned on that bench, the totals of each stamp, and the side each of you picked in “This or that”. Members who sit on that bench later, while the event is on, also see the notes pinned there, even after their authors have left. You never share a bench with someone you have blocked or who has blocked you, and nobody is shown how many people are at the corner. You can leave the bench, move to another bench, take your own note down, hide a note for yourself, and report or block a member on your bench or the author of a note you can see. Everything at the corner stops being shown when the event ends.
A project you share shows the name, introduction and picture you had when you shared it. Changing your profile later does not change projects already shared until you review and share them again.
When you join a club or RSVP to a hangout, your name and chosen character appear in its list for members who can view it.
If you block someone, your projects are hidden from each other, you disappear from each other’s streets, neither of you can walk into the other’s shophouse, you are never seated on the same corner bench and you stop seeing each other’s corner notes, I met marks between you are deleted, and new offers, replies, private messages, greetings and visit requests stop. If you block someone on your corner bench, you are moved to another bench; they are not told. A block does not remove either of you from a shared group, and it does not hide messages already sent in that group.
Words you write in a shared place can be read, copied or screenshotted by other members. Please share thoughtfully.

We use a small number of service providers to run the app. They handle data for us, only to provide their service, and not for their own advertising. We share your personal data with each of them only for that purpose, and each one’s own published terms (named below for Expo and Sentry) say it will use the data only to provide its service to us and keep it secure, so that your personal data gets the same or equal protection as this policy.

Supabase
What it does: Hosts our database, file storage and sign-in
Where it processes data: Cloud data centers, which may be outside Singapore (see section 12)
An email delivery provider
What it does: Sends your sign-in code
Where it processes data: May be outside Singapore
Google Workspace
What it does: Hosts our support and privacy mailbox, so it holds emails you send us
Where it processes data: Google’s data centers, which may be outside Singapore
Expo push service and Apple Push Notification service (APNs)
What it does: Deliver notifications on iPhone, only if you allow them
Where it processes data: United States
Expo update service (EAS Update)
What it does: Delivers app fixes on iPhone and Android, and receives the update check described in section 3 (“App updates”)
Where it processes data: United States and other countries (Expo does not publish a single processing region)
Sentry
What it does: Receives crash reports on iPhone and Android, as described in section 3
Where it processes data: United States

Provider	What it does	Where it processes data
Supabase	Hosts our database, file storage and sign-in	Cloud data centers, which may be outside Singapore (see section 12)
An email delivery provider	Sends your sign-in code	May be outside Singapore
Google Workspace	Hosts our support and privacy mailbox, so it holds emails you send us	Google’s data centers, which may be outside Singapore
Expo push service and Apple Push Notification service (APNs)	Deliver notifications on iPhone, only if you allow them	United States
Expo update service (EAS Update)	Delivers app fixes on iPhone and Android, and receives the update check described in section 3 (“App updates”)	United States and other countries (Expo does not publish a single processing region)
Sentry	Receives crash reports on iPhone and Android, as described in section 3	United States

More about these:

Supabase keeps the data you create in the app.
Expo and APNs deliver notifications on iPhone if you allow them. The Android app does not send notifications at launch, so this does not apply to Android. Notifications do not contain names, message text, project titles or links. They only tell you something new is waiting. (Expo’s separate update service, below, is used on both iPhone and Android.)
Expo’s update service receives the update check described in section 3 each time the app starts with a network connection, on iPhone and Android. It is designed not to receive your account ID or anything you write.
Sentry receives crash reports, as described in section 3. It is designed not to receive your account ID or anything you write.
Expo and Sentry process this data on our behalf, under their published terms (Expo’s Terms of Service; Sentry’s Data Processing Addendum).
OneMap, run by the Singapore Land Authority. When a street map is shown (for example while placing a venue pin), your phone loads map images straight from OneMap. OneMap can see your phone’s IP address and the map area requested, as with any website.
Apple and Google operate the App Store and Google Play and receive the information they collect under their own policies.
No image processing company receives any photo from the app. The app does not make portraits or drawings from your photos, and it never opens the camera.

We do not sell your personal information and we do not share it for advertising.

We may disclose information to the Singapore Police Force, the Online Safety Commission, the Infocomm Media Development Authority (IMDA), courts, or other authorities, when the law requires or allows it, or when it is needed to protect someone’s safety. This includes complying with directions and orders under the Online Safety (Relief and Accountability) Act 2025 and other Singapore laws.

6. Reports and safety records

Anyone can report a project, offer, reply, message, update, club, hangout, group message, room note, shared room, street listing, greeting, profile introduction, corner note, or someone you sat with at the corner. When you report, we save your reason (spam, harassment, unsafe content, or something else), anything you add (up to 1,000 characters), and a copy of the reported content so a reviewer can see what you saw, even if it is edited or deleted later. For a corner note, the copy also holds up to three notes pinned near it on that bench by members you could see. For a person at the corner, it holds up to five of their latest notes on benches you sat at. A corner note you report is hidden for you at once, and a note reported by three different members is hidden for everyone; a reviewer can bring it back. Reviewers on our team can see the report, the copy, and who reported. The person you report is not told who reported them. Our automatic text filter can also send a message it flags to a reviewer, who then sees those words.

Reviewers may mark a report upheld or dismissed. Our team may also remove content, hide a project, or ban an account. Removed text is kept in a restricted safety record so a mistake can be undone. Section 7 says how long safety records are kept.

Online harm notices and other legal notices sent to care@thedreamershub.sg (subject “Legal notice”) are recorded and handled in the same way as reports.

7. How long we keep things

We keep personal data only as long as we need it for the reasons below. When you delete your account, most of it is removed (see section 9 and the account deletion page).

Account and profile data, and what you create
How long we keep it: While your account is open. In-app deletion removes it at once; an emailed deletion request is completed within 30 days.
Why: To run your account
Notification events
How long we keep it: 7 days
Why: To deliver notifications
Street listing
How long we keep it: Until you take your house off the street (deleted at once) or delete your account. Your line and choices stay for you until you change them or delete your account.
Why: To show your house, and so you can come back
Greeting conversations
How long we keep it: While both accounts are open. Ending a conversation closes it but does not delete it. Deleting either account deletes the whole conversation for both people.
Why: So the two of you can talk
Visit requests
How long we keep it: At most 14 days. Letting the person in deletes the request at once.
Why: So you can answer
Event check-ins (tonight’s street)
How long we keep it: About 24 hours after the event ends, or at once when you tap “I’ve left”
Why: To show tonight’s street
Record that you checked in at a hangout
How long we keep it: Up to 14 days after the hangout ends (sooner if the club’s next session starts first), then deleted at the latest by our daily cleanup
Why: So the people who were there can share notes on that hangout’s board
Keepsakes and charms you get for being at an event or hangout
How long we keep it: Until you delete your account. You can remove a keepsake sooner.
Why: So you can keep, and choose to show, where you have been
Board notes you leave after a hangout
How long we keep it: Shown to the people who were there until the board closes; then kept for you and the hangout’s host until you take the note down or delete your account. Copies in reports are kept as reports are (below).
Why: So the people who were there can share notes, and so you can keep yours
Live corner (your seat, the benches you sat on, notes, stamps and picks)
How long we keep it: Shown only until the event ends. Deleted about 24 hours after the event ends. A seat nobody has used for 10 minutes is deleted sooner. Copies in reports are kept as reports are (below).
Why: To run the corner, and so you can report someone you met there
Records of what our team did at the corner (who acted, on what, and when; never the words of a note)
How long we keep it: 30 days
Why: To check our own moderation
I met marks
How long we keep it: Until you remove a mark, either of you blocks the other, or either account is deleted
Why: So you can find people again
Notification token (iPhone)
How long we keep it: Refreshed about every 24 hours; removed when you delete your account or turn notifications off
Why: To deliver notifications
Deletion receipt (account ID, a code proving the request, the time)
How long we keep it: 2 years. A database job deletes expired receipts once a day, unless a record is under a legal hold.
Why: To confirm a deletion if you or a regulator ask
Reports, their captured copies of content, and the actions we took
How long we keep it: While the case is open, and 2 years after it is closed. A database job runs once a day and deletes closed cases past that period, unless a record is under a legal hold. A case is closed once we have decided it and every action we took in it has ended, for example when removed content is restored or erased, or a project we stopped from being shared is released. This includes reports kept after an account is deleted.
Why: Safety review, appeals, repeat problems, and legal claims or notices about online harms
Suspected child sexual abuse material
How long we keep it: Only as long as needed to report it to the Singapore Police Force, then as the police instruct
Why: Reporting to the police. We do not keep it for any other reason.
Text a reviewer removed
How long we keep it: Until it is restored or the author’s account is deleted
Why: So a mistake can be undone
Emails you send us
How long we keep it: A person sweeps the support mailbox by hand once a week and deletes threads whose last message is more than 51 weeks old, so none stays past 1 year. This is a manual check, not an automatic deletion. A thread under a legal hold stays until the hold ends.
Why: To handle follow-ups and repeat contacts
Technical logs held by our providers (for example IP addresses and request times)
How long we keep it: Kept and deleted by each provider on its own schedule, as that provider states it (about 30 to 90 days). We do not delete these logs ourselves.
Why: Security and troubleshooting
Crash reports (Sentry)
How long we keep it: 30 to 90 days, depending on our Sentry plan
Why: Fixing crashes
App update checks held by Expo (installation ID, update details, IP address, any error text)
How long we keep it: Kept by Expo for a period Expo does not publish. These records carry no account ID, so deleting your account does not remove them.
Why: Delivering fixes and recovering from a failed update
Backups held by our hosting provider
How long we keep it: Not cleared on demand. Deleted data leaves backups on the provider’s schedule.
Why: Disaster recovery

Data	How long we keep it	Why
Account and profile data, and what you create	While your account is open. In-app deletion removes it at once; an emailed deletion request is completed within 30 days.	To run your account
Notification events	7 days	To deliver notifications
Street listing	Until you take your house off the street (deleted at once) or delete your account. Your line and choices stay for you until you change them or delete your account.	To show your house, and so you can come back
Greeting conversations	While both accounts are open. Ending a conversation closes it but does not delete it. Deleting either account deletes the whole conversation for both people.	So the two of you can talk
Visit requests	At most 14 days. Letting the person in deletes the request at once.	So you can answer
Event check-ins (tonight’s street)	About 24 hours after the event ends, or at once when you tap “I’ve left”	To show tonight’s street
Record that you checked in at a hangout	Up to 14 days after the hangout ends (sooner if the club’s next session starts first), then deleted at the latest by our daily cleanup	So the people who were there can share notes on that hangout’s board
Keepsakes and charms you get for being at an event or hangout	Until you delete your account. You can remove a keepsake sooner.	So you can keep, and choose to show, where you have been
Board notes you leave after a hangout	Shown to the people who were there until the board closes; then kept for you and the hangout’s host until you take the note down or delete your account. Copies in reports are kept as reports are (below).	So the people who were there can share notes, and so you can keep yours
Live corner (your seat, the benches you sat on, notes, stamps and picks)	Shown only until the event ends. Deleted about 24 hours after the event ends. A seat nobody has used for 10 minutes is deleted sooner. Copies in reports are kept as reports are (below).	To run the corner, and so you can report someone you met there
Records of what our team did at the corner (who acted, on what, and when; never the words of a note)	30 days	To check our own moderation
I met marks	Until you remove a mark, either of you blocks the other, or either account is deleted	So you can find people again
Notification token (iPhone)	Refreshed about every 24 hours; removed when you delete your account or turn notifications off	To deliver notifications
Deletion receipt (account ID, a code proving the request, the time)	2 years. A database job deletes expired receipts once a day, unless a record is under a legal hold.	To confirm a deletion if you or a regulator ask
Reports, their captured copies of content, and the actions we took	While the case is open, and 2 years after it is closed. A database job runs once a day and deletes closed cases past that period, unless a record is under a legal hold. A case is closed once we have decided it and every action we took in it has ended, for example when removed content is restored or erased, or a project we stopped from being shared is released. This includes reports kept after an account is deleted.	Safety review, appeals, repeat problems, and legal claims or notices about online harms
Suspected child sexual abuse material	Only as long as needed to report it to the Singapore Police Force, then as the police instruct	Reporting to the police. We do not keep it for any other reason.
Text a reviewer removed	Until it is restored or the author’s account is deleted	So a mistake can be undone
Emails you send us	A person sweeps the support mailbox by hand once a week and deletes threads whose last message is more than 51 weeks old, so none stays past 1 year. This is a manual check, not an automatic deletion. A thread under a legal hold stays until the hold ends.	To handle follow-ups and repeat contacts
Technical logs held by our providers (for example IP addresses and request times)	Kept and deleted by each provider on its own schedule, as that provider states it (about 30 to 90 days). We do not delete these logs ourselves.	Security and troubleshooting
Crash reports (Sentry)	30 to 90 days, depending on our Sentry plan	Fixing crashes
App update checks held by Expo (installation ID, update details, IP address, any error text)	Kept by Expo for a period Expo does not publish. These records carry no account ID, so deleting your account does not remove them.	Delivering fixes and recovering from a failed update
Backups held by our hosting provider	Not cleared on demand. Deleted data leaves backups on the provider’s schedule.	Disaster recovery

We may keep a record longer when the law, a court or an authority requires it (for example a notice under the Online Safety (Relief and Accountability) Act 2025), or while it is needed for a legal claim. When that need ends, the normal period applies again.

8. Your choices

See and change your profile in the app at any time.
Control sharing. Unshare a project, turn off “Show on my profile”, remove a map listing, take your house off the street, switch off “Let members say hi” or “Let members ask to visit”, leave tonight’s street (“I’ve left”), leave or move off a corner bench, remove an I met mark, end a conversation, leave a club, change an RSVP, or stop room visitors.
Block and report from the relevant screen.
Notifications (iPhone): turn them off in the app or in your phone settings. The Android app has no notifications at launch.
Photos and camera: change in your phone settings.
Delete your account in the app (section 9).
Ask us for a copy of your personal data, a correction, or to withdraw consent, at privacy@thedreamershub.sg. We reply within 30 days. If we need longer, we will tell you in writing within those 30 days when we will reply. If you are in Singapore, you also have rights under the Personal Data Protection Act. Our data protection contact is John Adam Spiers, privacy@thedreamershub.sg.

9. Deleting your account

In the app: open the You tab, tap the settings button (Account and settings), open Account and data, choose Review account deletion, and type DELETE to confirm. Deletion is permanent. In short:

Removed: your profile, projects, blocks, private exchanges (for both people), room and invitations, club memberships and hangout responses, library, notification tokens, and map listings. Also removed: your house front, street listing and street choices; greeting conversations (the whole conversation, for both people); visit requests you made or received; event check-ins; keepsakes, charms and board notes you left; your corner seats, notes, stamps and picks; I met marks you made or that name you; and first-timer answers.
Changed, not removed: clubs and hangouts you hosted stay as canceled records with your name and details removed; your group messages are replaced with a notice that the account was deleted; other people’s messages stay.
Kept: reports that mention you or that you made (with their captured content, which can include a street line, a house front, greeting messages or corner notes as they were reported), and the deletion receipt. App update checks held by Expo carry no account ID and are not removed by this action (section 7). Each is kept for the period in section 7.
Uploaded files are queued for removal and can finish a little after the account is gone. Backups and drafts on other devices are not cleared by this action.

If you cannot open the app, you can ask for deletion by email. See the account deletion page.

10. Security

Data travels over encrypted connections. Member data is stored behind access rules so each member can reach only what they are meant to see, and our review tools are limited to named staff. No system is perfectly secure, and we cannot promise it will never be breached. If a data breach is likely to cause significant harm or affects many people, we will notify Singapore’s Personal Data Protection Commission within 3 calendar days of assessing it, and tell the people affected as soon as we can, as the Personal Data Protection Act requires.

11. Children

The Dreamers Hub app is not for anyone under 18, and the app does not knowingly collect data from them. The website is for adults too: members must be 18 or over. See our child safety standards. If you believe a child is using the app, report it in the app or write to care@thedreamershub.sg.

12. Moving data across borders

Some of our providers process data outside Singapore (see the table in section 5). Before personal data leaves Singapore, we make sure the provider is bound by legally enforceable obligations, such as its data processing terms, to protect it to a standard comparable to Singapore’s Personal Data Protection Act.

13. Changes to this policy

If we make a meaningful change, the app will ask you to read and agree again before you continue. On the website, we will tell you the next time you sign in. We will change the date at the top of this page.

14. Contact

John Adam Spiers (shown as John Spiers on the App Store)
Questions and support: care@thedreamershub.sg
Data protection contact: John Adam Spiers, privacy@thedreamershub.sg
Legal and regulatory notices: care@thedreamershub.sg, subject “Legal notice”

15. This website (thedreamershub.sg)

The website has a few features of its own, separate from the app: a dream journal you can keep when you sign in, RSVPs for gatherings, and dreams written in the room at a gathering. This section covers only those.

If you sign in to the website: your email address, the sign-in codes we send you (kept hashed, deleted after ten minutes), your session, and what you write in your journal. Your age answer (18 or over; some earlier accounts recorded under 18), the version of this policy you last agreed to or were told about (and, separately, when you agreed), your email preferences, and, if you picked one, your Dreamer.
If you RSVP to a gathering: your email, your name if you gave one, and whether you ticked the box to hear from us.
If you write a dream in the room at a gathering: the first name and dream you typed, and, only if you chose to, your email so we can send you one link to keep it in your journal.
We do not collect your university, course, phone number, photo, or anything about your faith through the website. We do not use tracking cookies or ads. We use one strictly necessary cookie to keep you signed in.
Your journal is private. Nobody at the Hub reads it, no software model reads it, and no admin screen shows it. The only people who could ever see it are the engineers who keep the database running, and only when fixing a fault. Dreams written in the room appear on the wall by first name only, exactly as you typed them, and are checked automatically before they appear.
Providers for the website: Railway (hosting and database, Singapore region), Resend (sending email), and Anthropic (checking room dreams before they go on the wall; it never sees your journal). Each holds only what it needs to do that job.
How long we keep it: your website account and journal until you delete them; RSVPs for twelve months after the gathering; room dreams on the wall history without your email, and if you gave your email, until you sign in or for ninety days, whichever comes first; held or rejected room dreams for thirty days; sign-in codes for ten minutes.
Your choices: “download my data” and “delete my account” are on the You page when you are signed in to the website, and every email has an unsubscribe link. To delete a website account without signing in, see the account deletion page. Age: members must be 18 or over, on the website as in the app. The website sign-up refuses anyone who says they are under 18. We delete any website account that recorded an age under 18. To ask about an account, write to care@thedreamershub.sg. If you think a child has an account, write to care@thedreamershub.sg.
Sections 6, 8, 10 and 12 above (safety records, asking us for your data, security and moving data across borders) apply to the website too. If we change this policy in a meaningful way, we will tell you the next time you sign in to the website (section 13). Website policy version: 2026-10-17.