delete your account · last updated 21 October 2026

Delete your Dreamers Hub account

App: Dreamers Hub (iPhone and Android)
Developer: John Adam Spiers (shown as John Spiers on the App Store)
Contact: care@thedreamershub.sg

You can delete your Dreamers Hub account at any time. Deletion is permanent. We cannot undo it. You do not need the app to ask for it.

Option 1: Delete it in the app (fastest)

Open Dreamers Hub and sign in.
Open the You tab and tap the settings button at the top (screen readers call it Account and settings).
Open Account and data.
Choose Review account deletion. Read what will be removed and what will stay.
Type DELETE to confirm, then choose Delete my account.
The app confirms the deletion, clears your drafts from that phone, and signs you out.

If the connection drops partway, the app keeps your request and lets you check its status or retry the same request after you sign in again. It will not create a second request.

Option 2: Ask us to delete it (no app needed)

Use this if you no longer have the app, cannot sign in, or lost your phone.

Email care@thedreamershub.sg from the email address on your account. Use the subject “Delete my Dreamers Hub account”.
To confirm the account is yours, we email a confirmation code to your account address. Reply with that code. It is not an app sign-in code: never send us a code from the app’s sign-in screen. We will never ask for a password, because there is none.
We delete the account and reply to confirm, within 30 days of your request.

If you write from a different email address, we may not be able to find or verify the account.

Website journal. If you also keep a journal on this website (thedreamershub.sg), sign in and use “delete my account” on the You page, or email us the same way (from the address on that account). We will delete that account too, and tell you when it is done, within 30 days.

What is deleted

When your account is deleted, these are removed:

Sign-in account (your email address)
What happens: Deleted
Profile: display name, introduction, age answer, consent record, dreamer type
What happens: Deleted
Private and shared projects, project updates, offers you made or received
What happens: Deleted. Private conversations connected to your offers are removed for both people.
Your block list
What happens: Deleted
Your room, shared room, room invitations, and room notes
What happens: Deleted. Notes in your room, and your conversations in rooms you visited, are removed for both people.
Club memberships, hangout RSVPs
What happens: Deleted
Private library (collections, notes, links, photos) and project material copies you contributed
What happens: Deleted
Map listings
What happens: Deleted with the item they belong to
House front, street listing and street choices
What happens: Deleted. Your house disappears from every street.
Greeting conversations (hellos and replies)
What happens: Deleted. The whole conversation is removed for both people, including the other person’s messages.
Visit requests you made or received
What happens: Deleted
Event check-ins, and I met marks you made or that name you
What happens: Deleted
First-timer answers
What happens: Deleted
Discover preferences
What happens: Deleted
Notification tokens
What happens: Deleted
Cover pictures and library files in storage
What happens: Queued for removal. Removal can finish a little after the account is gone.
Drafts and saved previews on the phone where you deleted
What happens: Cleared by the app

Data	What happens
Sign-in account (your email address)	Deleted
Profile: display name, introduction, age answer, consent record, dreamer type	Deleted
Private and shared projects, project updates, offers you made or received	Deleted. Private conversations connected to your offers are removed for both people.
Your block list	Deleted
Your room, shared room, room invitations, and room notes	Deleted. Notes in your room, and your conversations in rooms you visited, are removed for both people.
Club memberships, hangout RSVPs	Deleted
Private library (collections, notes, links, photos) and project material copies you contributed	Deleted
Map listings	Deleted with the item they belong to
House front, street listing and street choices	Deleted. Your house disappears from every street.
Greeting conversations (hellos and replies)	Deleted. The whole conversation is removed for both people, including the other person’s messages.
Visit requests you made or received	Deleted
Event check-ins, and I met marks you made or that name you	Deleted
First-timer answers	Deleted
Discover preferences	Deleted
Notification tokens	Deleted
Cover pictures and library files in storage	Queued for removal. Removal can finish a little after the account is gone.
Drafts and saved previews on the phone where you deleted	Cleared by the app

What is changed or kept, and for how long

Clubs and hangouts you hosted
What happens: Stay as canceled records. Your name, picture and the details you wrote are removed.
How long: Kept as canceled records. They no longer hold your personal data.
Your messages in group chats
What happens: Replaced with “Message removed after account deletion.” Other people’s messages stay.
How long: Kept
Reports you made or that mention you, with the captured content (which can include a street line, a house front or greeting messages as they were reported)
What happens: Kept for safety review. Your name on a report you made is replaced with “Former member”.
How long: While the case is open, and 2 years after it is closed (a case is closed once we have decided it and every action we took in it has ended, for example when removed content is restored or erased, or a project we stopped from being shared is released), or longer if the law, a court or an authority requires it. Suspected child sexual abuse material is kept only until it is reported to the police, then as the police instruct.
Removed-content safety records
What happens: The saved original text of anything of yours a reviewer removed is erased when your account is deleted.
How long: Erased at deletion
Deletion receipt (an account ID, a code proving the request, and the time)
What happens: Kept so we can confirm the deletion if asked. It holds no profile content.
How long: 2 years
Backups held by our hosting provider
What happens: Not cleared on demand. Deleted data leaves backups on the provider’s schedule.
How long: On the provider’s backup schedule
Emails you sent us, including a deletion request
What happens: Kept so we can handle follow-ups
How long: Deleted within 1 year after the last message
Technical logs held by our providers (for example IP addresses)
What happens: Kept for security and troubleshooting
How long: 30 to 90 days, depending on the provider
Drafts on other devices
What happens: Not reached by this action. Sign out and delete the app there.
How long: Until you remove them

Data	What happens	How long
Clubs and hangouts you hosted	Stay as canceled records. Your name, picture and the details you wrote are removed.	Kept as canceled records. They no longer hold your personal data.
Your messages in group chats	Replaced with “Message removed after account deletion.” Other people’s messages stay.	Kept
Reports you made or that mention you, with the captured content (which can include a street line, a house front or greeting messages as they were reported)	Kept for safety review. Your name on a report you made is replaced with “Former member”.	While the case is open, and 2 years after it is closed (a case is closed once we have decided it and every action we took in it has ended, for example when removed content is restored or erased, or a project we stopped from being shared is released), or longer if the law, a court or an authority requires it. Suspected child sexual abuse material is kept only until it is reported to the police, then as the police instruct.
Removed-content safety records	The saved original text of anything of yours a reviewer removed is erased when your account is deleted.	Erased at deletion
Deletion receipt (an account ID, a code proving the request, and the time)	Kept so we can confirm the deletion if asked. It holds no profile content.	2 years
Backups held by our hosting provider	Not cleared on demand. Deleted data leaves backups on the provider’s schedule.	On the provider’s backup schedule
Emails you sent us, including a deletion request	Kept so we can handle follow-ups	Deleted within 1 year after the last message
Technical logs held by our providers (for example IP addresses)	Kept for security and troubleshooting	30 to 90 days, depending on the provider
Drafts on other devices	Not reached by this action. Sign out and delete the app there.	Until you remove them

We do not use any of the kept data for advertising.

Before you delete

Deleting the app from your phone does not delete your account. Use one of the options above.
If you only want to hide something, you can unshare a project, turn off “Show on my profile”, remove a map listing, or take your house off the street without deleting your account.
You cannot reverse this. If you sign in later with the same email, you start with a new empty account.

Questions

Write to care@thedreamershub.sg. See also our privacy policy, section 7, for every retention period.